Ashley did exactly what we asked of her and was available at all times to answer questions. Our cruise experience was no reflection on the services Ashley provided. She was awesome and we'll use her again. We cruised to Bermuda last year and had a great time. Reflecting on that cruise, we booked a room in the Haven on the Norwegian Getaway which was an awesome experience. On this cruise, we opted for a Club Balcony Suite on Norwegian's newest ship, the Aqua. In short, we weren't a fan of the ship. It seemed chopped up and the buffet was impossible to navigate because of the narrow pathway from one end to the other. Some of the dining areas required passengers to go through other dining areas to reach their destination. Not good. And, the overall food quality seemed lesser than previous cruises. Even the specialty dining venues were disappointing. Regarding our stateroom...It was just O.K. We chose this particular cabin because it had a larger balcony, It was slightly larger, but we could never enjoy it because of the weather. It was at the front of the ship which meant we were subject to high winds at all times. The only places on the ship that we enjoyed were the observation Lounge and the Spa. The Spa was top notch and the best part of the cruise. This was our 6th cruise on Norwegian and I think we'll check out other cruise lines going forward. Again, kudos to Ashley for being a great partner. We just think Norwegian took a step backwards on this one.